CALL CENTRE Operation Solutions

Versatile Solution : Captive or Third-party Set-ups

A comprehensive solution that meets call center needs of businesses across all sectors—banking, insurance, telecom, hospitality, manufacturing or education. It supports setting up of in-bound and out-bound calling features for any number of agents near-instantaneous and hassle-free for third-party call centers as well as enterprises. The features includes automated call distribution for skills and time-based routing as well as priority routing for the premium customers. All other features such as call and queue monitoring, call recording, IVR are easily accessible - all can be integrated with any PBX on IP (SIP) extensions.

Features

Comprehensive Inbound and Outbound Feature-sets

  • Seamless IVR, queuing, call monitoring and recording

  • Flexibility of landline or VoIP use as per the need

  • Automated call distribution based on skills and priority

  • Integration with all major CRM suites

  • Reporting and customized alerts at no additional costs

Business Benefits

Agility at traditional Call Center Costs

  • Premise-less operations helps save on real estate costs

  • High-quality remote agents come at lower costs

  • Safety of female employees is better addressed

  • Remote working helps improve quality of agents

  • Intelligent workflows maximize the agent productivity

our clients

VIVO.OOO has an impressive and growing list of esteemed clients. See what they have to say about our services!

Contact us

Are you looking for a Cloud Telephony solution? Or need more information on our offerings? Just drop us a note and we’ll be in touch with you shortly.