The solution offers seamless access to all call center functions for both inbound and outbound processes for a price that is much lower than conventional call centers. Reporting & customized alerts at no additional costs.
Call center can be up and running in hours
No infrastructure, software or equipment costs
Only a pool of agents needed to go live
Agents can work from anywhere, anytime
24x7 services through time zone-based routing
Night shifts may be done away with
Improves safety of female employees
High-quality remote agents come at lower costs
The features includes automated call distribution for skills and time-based routing as well as priority routing for the premium customers. All other features such as call and queue monitoring, call recording, IVR are easily accessible.
VIVO.OOO is here with comprehensive call center functions for both inbound and outbound processes with advanced functionality – which has never been easier.
Are you looking for a cloud telephony solution? Or need more information on our offerings? Just drop us a note and we’ll be in touch with you shortly.