Cloud Dialer
VIVO.OOO Cloud Dialer is designed to take productivity of today’s call centers as well as those of customer service and support operations to a next level. It makes intelligent use of predictive dialing processes to better address unattended-dialer issues in the events of customers having picked up the calls.
business benefits
By leveraging global VIVO.OOO platform, our Cloud Dialers are able to offer a differentiated predictive dialing so as to significantly increase agent response rates when a customer picks up the call.
-
Cost-effective set-up and low operational cost
-
Secured than any on-premise solution
-
Users can log in from anywhere in the world
-
Strong SLAs for performance guarantee
-
Preview dialing capability for personalized experience
-
Intelligent call suppression ensures real-time dialing
-
Predictive dialing for maximizing agent productivity
-
No delays in greeting customers; high agent availability
HIGHLIGHTS
VIVO.OOO Cloud Dialer makes it cost-effective to ring agents across global locations when a customer responds to an outbound dial. This significantly increases the probability of an agent being available to respond.
-
Highly
Scalable- Ensures uninterrupted dialing irrespective of the call center size
- Enhances control and flexibility even when business is growing
- No PBX required; a truly pay-what-you-need model
-
Proactive and outcome based
- Only wanted customer calls get to the agents
- Features such as ACD, IVR, skills-based routing to drive efficiency
- Reduces hang by ringing multiple agents across global locations
-
real time monitoring
- Real-time dashboard gives quick history and trend analysis
- Seamless compliance with local government regulations
- Customized reports and data to further improve productivity
-
Unparalleled prowess
- Personalizes experience through voice, email and SMS
- Supports DND lists,time zones and state law compliance
- Session recording, custom agent scripting and more
Viable solution for all your business needs
VIVO.OOO offers convenient and cost-effective solution - highly scalable and reliable for large scale message broadcasting.
Contact us
Are you looking for a cloud telephony solution? Or need more information on our offerings? Just drop us a note and we’ll be in touch with you shortly.
