Cloud Dialer

VIVO.OOO Cloud Dialer is designed to take productivity of today’s call centers as well as those of customer service and support operations to a next level. It makes intelligent use of predictive dialing processes to better address unattended-dialer issues in the events of customers having picked up the calls.

business benefits

By leveraging global VIVO.OOO platform, our Cloud Dialers are able to offer a differentiated predictive dialing so as to significantly increase agent response rates when a customer picks up the call.


VIVO.OOO Cloud Dialer makes it cost-effective to ring agents across global locations when a customer responds to an outbound dial. This significantly increases the probability of an agent being available to respond.

  • Highly

    • Ensures uninterrupted dialing irrespective of the call center size
    • Enhances control and flexibility even when business is growing
    • No PBX required; a truly pay-what-you-need model
  • Proactive and outcome based

    • Only wanted customer calls get to the agents
    • Features such as ACD, IVR, skills-based routing to drive efficiency
    • Reduces hang by ringing multiple agents across global locations
  • real time monitoring

    • Real-time dashboard gives quick history and trend analysis
    • Seamless compliance with local government regulations
    • Customized reports and data to further improve productivity
  • Unparalleled prowess

    • Personalizes experience through voice, email and SMS
    • Supports DND lists,time zones and state law compliance
    • Session recording, custom agent scripting and more

Viable solution for all your business needs

VIVO.OOO offers convenient and cost-effective solution - highly scalable and reliable for large scale message broadcasting.

our clients

VIVO.OOO has an impressive and growing list of esteemed clients. See what they have to say about our services!

Contact us

Are you looking for a cloud telephony solution? Or need more information on our offerings? Just drop us a note and we’ll be in touch with you shortly.